Smart Rules

“In and of itself, this complexity is not a bad thing—it brings opportunities as well as challenges. The problem is the way companies attempt to respond to it. ”

Smart Rules: Six Ways to Get People to Solve Problems Without You

Rule 1: Improve Understanding of What Coworkers Do

Rule 2: Reinforce the People Who Are Integrators

Rule 3: Expand the Amount of Power Available

Rule 4: Increase the Need for Reciprocity

Rule 5: Make Employees Feel the Shadow of the Future

Rule 6: Put the Blame on the Uncooperative